FAQ

Rules

Superfrog, Inc. races follow USAT rules.

Helmets : No modifications may be made to the helmet. Helmets must be worn as they were purchased. If the helmet came with a cloth cover, the cover must be on the helmet when competing.
Penalty: Disqualification

Chin Straps: Chin straps must be buckled at all times when on a bicycle. DO NOT unbuckle your chin strap unless you are off your bicycle.
Penalty: Disqualification on the course; Variable time penalty in transition area only.

Outside Assistance: No assistance other than that offered by race and medical officials may be used. Triathlons are individual tests of fitness.
Penalty: Variable time penalty

Transition Area: All equipment must be placed in the properly designated and individually assigned bike corral. All participants must return their bicycles to an upright position in their designated bicycle corral. No person shall interface with another participant’s equipment or impede the progress of another participant. No participants shall bring ANY glass containers into the transition area (DQ!)
Penalty: Variable time penalty

Drafting: Keep at least three bike lengths of clear space between you and the cyclist in front. If you move into the zone, you must pass within 15 seconds. Position: Keep to the right hand side of the lane of travel unless passing. Docking: Riding on the left side of the lane without passing anyone and interfering with other cyclists attempting to pass. Overtaken: Once passed, you must immediately exit the draft zone from the rear, before attempting to pass again.
Penalty: Variable time penalty

Course: All competitors are required to follow the prescribed course and to stay within all coned lanes. Cutting the course is an obvious violation and going outside the course is a safety issue. Cyclists shall not cross a solid yellow line for ANY reason. Cyclists must obey all applicable traffic laws at all times.
Penalty: Referee’s discretion

Unsportsmanlike Conduct: Foul, harsh,argumentative or abusive language or other unsportsmanlike conduct directed at race officials, USA Triathlon officials, volunteers,spectators or fellow athletes is forbidden.
Penalty: Disqualification

Headphones: Headphones, headsets, etc are not to be worn at any time during the race.
Penalty: Variable time penalty

Race Numbers: All athletes are required to wear race numbers at all times during the run. Numbers must face the front and be clearly visible at all times. Numbers may not be cut or folded or altered in any way. DO NOT transfer your number to any other athlete or take a number from an athlete that is not competing.
Penalty:Variable time penalty for missing or altered number, Disqualification and one year suspension from membership in USAT for transferring a number without race directors permission.

Wetsuits: Each age group participant shall be permitted to wear a wetsuit without penalty in any event sanctioned by USAT up to and including a water temperature of 78 degrees Fahrenheit.When the water temperature is greater than 78 degrees but less than 84 degrees Fahrenheit, age group participants may wear a wetsuit at their own discretion, provided, however that participants who wear wetsuits within such temperature range shall not be eligible for prizes or awards. Above 84 degrees, wetsuits are prohibited.

Abandonment: All personal equipment and belongings taken out onto the course must stay on the athlete the entire time. No garbage, clothing, etc. shall be thrown on the course.
Penalty: Variable penalty

Variable Time Penalties (additional time penalties and disqualifications are subject to the discretion of the Race Director)

 Distance Category
 1st Offense
 2nd Offense 
 3rd Offense 
  Sprint
 1:00 minute
 2:00 minutes 
  Disqualification
  International & Olympic
 2:00 minutes
 4:00 minutes
 Disqualification

 Long
 4:00 minutes
 8:00 minutes
 Disqualification

For a complete list of rules, please refer to the current USA Triathlon Competitive Rules at: USAT

Registration

Registration

How do I get a paper entry form?
Paper entry forms are available on each race page on the website. Please click the button labeled entry form. The entry form will automatically begin downloading for you. The addresses to mail the entry forms to are on the each entry form. Don’t forget to mail your signed waiver as well.

How do I get a discount?
Discounts are sometimes given out for short periods of time and require a code to be entered when registering. We do however, offer lower entry fee rates to TCSD members and Military.

What are the requirements for registering for Clydesdale?
For men, you must be over 200 lbs and for women you must weigh over 160 lbs.

If I register for the Clydesdale division, do I have to weigh in?
Registration for the Clydesdale division is based on the honor system. We trust that if you register in that division that you are, in fact, over the weight limit.

What if I am having trouble registering online? If you are having trouble registering online there are a few things that you can try before contacting ACTIVE.
1.) If it says that the registration is closed before the expected sell-out date, make sure that the listed race date at the top is for the correct year. (Previous year’s registrations are still listed up on Active.com)
2.) If the year is correct, try refreshing your browser (by pressing F5 on your keyboard)/*.
3.) If it still doesn’t work, try closing out the window and starting over completely.
4.) If you are still having trouble registering, you will need to contact Active’s Customer service. The phone number for Active’s customer service is: 1-877-228-4881 or you can e-mail support@active.com.

Why is there a $10 late fee to pick up your packet on the morning of the race?
We charge a $10 late fee on the morning of the race for several reasons. We discourage participants from picking up their packet on the morning of the race to prevent long lines at registration on race morning, to allow for any registration changes to be made prior to race morning, and to allow participants to ask last minute questions that they may have prior to race morning.

Mailbacks/VIP

Mailback Option

What is the mailback option?
For a fee of $15, we mail you out your race number, swim cap, and race information 5 days prior to the race. You do not need to attend the pre-race expo the day before the race. With the mailback option, your timing chip and wristband will be available on race morning at the VIP booth. You will also be able to pick up your T-shirt before the race.

If I already registered and I want to add the mailback option, how do I do so?
If you are already registered and you want to add the Mailback option, you will need to email our Registration Director at registration@superfrogtriathlon.com and we can add the option for you. If you registered online, the additional fee will be charged to the card that you paid with on ACTIVE. If you mailed in your registration, you will need to mail a check into the office for the additional fee. Once the race is sold out- it is too late to add the mailback option. Please check to make sure it is not past the deadline date before requesting to have the mailback option added.

If I missed the deadline, is there anyway I can still sign up for the mailback option?
No, the deadlines that we post are the final deadlines.

If I signed up for the mailback option where do I get my T-shirt?
Your t-shirt will be available at the race day registration table and after you cross the finish line.

VIP Option
What is the VIP option?
For a fee of $30, we organize your race number, swim cap, goodie bag, timing chip and T-shirt and have them available for you on the morning of the race. You will report to the VIP table and then proceed to your special area in the transition area in your assigned spot. You do not need to attend the pre-race expo the day before the race.

If I already registered and I want to add the VIP option, how do I do so?
If you are already registered and you want to add the VIP option, you will need to email our Registration Director at registration@superfrogtriathlon.com and we can add the option for you. If you registered online, the additional fee will be charged to the card that you paid with on ACTIVE. If you mailed in your registration, you will need to mail a check into the office for the additional fee. Once the race is sold out- it is too late to add the VIP option.

If I signed up for the VIP option, can I still go to the expo the day before to pick up my packet?
Of course!

Can I pay for a special spot in the transition area without signing up for the VIP option?
The VIP option is the only way to have your spot reserved in the transition area with your name on the bike rack.

Refunds/Transfers

REFUNDS:

We’re sorry, but Superfrog Triathlons does not guarantee any refunds. If you are interested in purchasing event insurance which can offer you a refund if needed, please purchase this through active.com as you are registering for the event.

Transfers: The SUPERFROG Triathlon does not allow transfers of any kind. SUPERFROG, Inc understands that plans change, athletes get injured, and military deployments get moved around. We ask that you, our valued customer, understand that we plan for your experience well in advance of the event. We incur costs as far as 9 months out.

Expo/Packet pick-up

EXPO
What do I need to bring when I come to the expo?
All you need when you come to the expo is your ID. NO ID- NO BIB NUMBER. You will need to look up your bib number, sign the waiver (if haven’t already) and then pick up your bib in order of bib number. We will check your ID when you give us your waiver.

If I can’t make it to the expo, can I have my friend pick up the race materials for me?
Unfortunately we are unable to allow friends or family members to pick up bib numbers. ALL PARTICIPANTS MUST PICK UP THEIR OWN RACE MATERIALS. If you can’t make it to the expo you can register for the mailback option, the VIP option, or choose to pay the $10 late fee to pick up on race morning. Those under the age of 18 will need to have an adult sign the waiver and be present to pick-up the race packet.

Didn’t I already sign a waiver when I registered on ACTIVE?
The waiver that you sign on Active when you register is different than the one you sign when you pick up your packet. If you don’t want to sign the waiver then you will not be allowed to participate in the race.

Why do we need to put on the wristband before receiving our race materials?
Those not wearing a wristband will not be allowed into the transition zone. The wristband insures your safety and ours. The wristband is to insure that only those who have signed the waiver will be participating in the race. If your wristband was taken off before the race, you will not allowed into the transition zone without your ID or a copy of your ID. There will be exceptions if you do not have your wristband or ID with you.

Race Day

RACE DAY QUESTIONS  

What type of food will be available at the finish line?
We provide race participants with a continental breakfast at the end of the race. We will have bagels, muffins, bananas, oranges, water and juice at the refreshment table at the finish line. There is also a FREE beer garden for all race participants.

What if I need a swim buddy?
Swim buddies are not allowed unless you are in the Challenged/Disabled Division. You must be capable of swimming the course on your own.

Where can I find my results after I finish the race?
The results will be posted by Monday on the website and facebook. The timing company will post the results the night of the race. We will also have results posted near the awards area as they are available.

What if I lost or misplaced an item?
We do our best to keep a lost and found during the race. Our announcer will announce any lost phones or cameras. If it is not found during the race, please email us at moki@superfrogtriathlon.com to see if we have found your item.

Post Race

AWARDS

If I didn’t stay for the award ceremony, how do I go about getting my award?
Awards will not be given out after the ceremony. Please attend the ceremony to receive your award.

RESULTS

Where can I find the race results?
Triathlon results and split results will be available the night of the race at the website of our timing company. The results link will be up on our website as well as other social media sites by the Monday morning after the race.

What if there is a issue with results or I don’t have any?
The best way to resolve a dispute with the results is to e-mail the timing company. They will get back to you as soon as they can.

T-SHIRTS

What if they ran out of my size at the race?
We do the best that we can to order the correct sizes for all of our participants. The sizes that we order are based on what people sign up for upon registration. If we ran out of your size we will do the best we can to provide you with a shirt that you can wear. However, we can not guarantee all t-shirt sizes.

LOST & FOUND

If I lost something at the race, how do I find out if it was found?
If you lost something at the race feel free to send us an email us at moki@superfrogtriathlon.com. Any lost and found items that we have will make it to our storage facilities and will try to be located for you.